Refund Policy For Local City Mall
Effective Date: 01/02/2025
At Local City Mall, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our refund policy below for details on eligibility and the refund process.
1. Eligibility for Refunds
Refunds are applicable in the following cases:
The item received is defective, damaged, or expired.
The wrong item was delivered.
The order was canceled before dispatch.
The parcel was not delivered due to logistical issues caused by Local City Mall.
Refunds will not be provided in the following cases:
The item was damaged due to misuse or mishandling after delivery.
Perishable items that have been opened or consumed.
Orders are canceled after dispatch.
2. Timeframe for Refund Requests
To be eligible for a refund, you must raise a request within:
24 hours of delivery for groceries, food, and pharmacy items.
7 days of delivery for non-perishable items and parcels.
3. Refund Process
To initiate a refund, follow these steps:
Contact our Customer Support team via email at info@localcitymall.com or call us at +91 9452502162.
Provide your order details, including the order ID, a description of the issue, and supporting evidence (e.g., photographs of damaged items).
Our team will review your request and provide a resolution within 3-5 business days.
4. Refund Methods
Approved refunds will be processed using the original payment method:
Online Payments: The amount will be credited back to your account within 7-10 business days.
Cash on Delivery (COD): Refunds for COD orders will be processed via bank transfer. You will be required to provide your bank account details for the refund.
5. Replacement Option
In some cases, you may choose to receive a replacement instead of a refund. Replacements are subject to product availability.
6. Cancellation Policy
Orders can be canceled before they are dispatched. Once an order is dispatched, cancellation requests will not be entertained. For canceled orders, a full refund will be processed within 7-10 business days.
7. Exceptions
Certain items may not be eligible for refunds due to their nature, such as:
Prescription medicines.
Personalized or customized items.
Items marked as non-returnable or final sale.
8. Contact Us
If you have any questions or need assistance with a refund, please contact us at:
Local City Mall
Tamkuhi Raj, Kushinagar, Uttar Pradesh(IN). 274407
info@localcitymall.com
+91 9452502162
Thank you for choosing Local City Mall. We value your trust and are committed to providing you with the best service possible.
